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Events & Case Studies

We celebrated our best and record setting year yet by flying our entire team to Orlando and subsequently to a company cruise in the Bahamas.

Thrilled to have watched the incredible SpaceX Falcone 9 rockets in person as part of our team appreciation event at Cape Canaveral, FL.

This webinar will discuss strategies and technologies to help organizations survive catastrophic IT failures. Topics include disaster recovery planning, cybersecurity, data backup, and business continuity. Ideal for IT professionals and executives, attendees will learn minimizing the impact of IT disasters on their organizations.
ServiceNow is a cloud-based platform that provides a wide range of enterprise-level services, including IT service management, human resources management, customer service management, and more. As the world moves into the AI age, ServiceNow is adapting to stay at the forefront of technological advancements.
Who should I hire? How many resources do I need? How much will ServiceNow resources cost me? Do I really need that many resources? What’s the market like? Join this online seminar to answer these questions and many more about how to right-size your ServiceNow team.

Join us for this special Tech and Exec Event where we focus on the technical challenge with ServiceNow’s Service Graph for practitioners and the business challenges of transforming an organization leveraging ServiceNow’s Service Graph. 

Join us for this special event where we will deep dive into how ServiceNow can become a key piece of their Ransomware mitigation strategy.
CSDM 4.0 was just released and we are diving into the updates and new items introduced this version. We will go into everything that you need to know about the new Common Service Data Model 4.0 Standard.
We have helped large organizations implement and automate the adoption of CSDM at least 10 x faster than if they had implemented this themselves. Join us to learn how you can build a strong foundation in your journey towards amazing outcomes.

In this webinar we illustrate how we help organizations implement Rapid Service Mapping to get near-immediate value from ServiceNow Application Service Mapping.

Quickly respond to security incidents. This is a must watch webinar for any organization that has ServiceNow and wants to leverage it’s existing investments towards solving security incidents asap.
Respond intelligently to security vulnerabilities. This is a must watch webinar for any organization that has ServiceNow and wants to leverage it’s existing investments towards resolving security vulnerabilities asap.
Watch this webinar replay to understand how you can gain a comprehensive understanding of the applications used in your organization so you can identify redundancies, and decrease budgetary costs.
Watch this webinar to learn software asset management best practices, pitfalls and guidance towards immediate financial savings through software license compliance and cost transparency.
ConfigureTek can help establish a strong foundation to drive amazing outcomes across Dev, Ops and Service. With Service Graph and CMDB, we will help you drive value across the entire digital product and services lifecycle.

Case Studies

HRSD, GRC, SAM, HAM at Government Entity

A higher education Institute was looking to implement business process modernization across a wide range of functions across the university. This included HR Services, Audit and Risk Management, Asset Management and Inventory tracking as well as establishment of the organizational portfolio through service mapping. SMEs had identified significant inefficiencies and requirements around process optimization. This included needs for automation, task assignment and accountability, improved user experience and clear visibility for audit and reporting purposes.

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Fortune 500 SecOps SIR and VR Implementation

This large, distributed enterprise needed to get control over their security operations. They faced dire consequences for strict regulatory non-compliance, customer reputation, as well as a mountain of security threats. The customer had multiple security platforms with no single place to gather threat intelligence or see security events. When ConfigureTek arrived on-site, the customer had 12 million open security incidents, was missing 99% of security events, and facing severe compliance penalties.

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Rapid Application Mapping at a large bank

ConfigureTek was brough in by ServiceNow and the customer jointly to help with quickly meeting a compliance need within the financial sector. ConfigureTek working with ServiceNow immediately mobilized a team to perform automated discovery and mapping in a rapid format. Our approach helps companies quickly understand not only infrastructure but also applications and configurations across their enterprise. The use cases of this initial foundational project are plenty. The company was using ITSM and the Configuration Management Database (CMDB), but needed consultation on how to fully utilize the applications. The company also desired to utilize Discovery as part of the effort to shore up the CMDB and gain insight into their network configurations.

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ServiceNow Platform at a Large Medical Waste Management Organization

For a major waste management and compliance company, ConfigureTek was asked to provide prescriptive guidance on maximizing ServiceNow.  The company was using ITSM and the Configuration Management Database (CMDB), but needed consultation on how to fully utilize the applications. The company also desired to utilize Discovery as part of the effort to shore up the CMDB and gain insight into their network configurations.

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ServiceNow roll-out at large logistics & transportation company

For a major transportation and logistics company, ConfigureTek was asked to provide consultation for maturing ITSM, the Configuration Management Database (CMDB), and Discovery services. The company desired to migrate from their existing service management platform to ServiceNow and needed to understand the process and implications of doing so.  ITSM was implemented by another vendor, and a strategic plan and roadmap for the application was also a requirement.

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ServiceNow foundations roll out at Healthcare org

For a large Health Care system, ConfigureTek was asked to assess the ServiceNow CMDB configuration and governance model, as well as the Asset Management process, and provide a report of our Findings and Recommendations for improvement to better align ITAM functionality with business requirements.   

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ServiceNow CMDB & CSDM Resources