Project Description
Title: Event Management Integration with Solar Winds
Customer: Medium Sized Communications Company
Industry: Insurance
Size: 1,000+
Task: Implement ServiceNow’s Event Management and integrate with Solar Winds
Project: 4 Months
ConfigureTek performed an implementation of ServiceNow’s event management module which integrated with Solar Winds and other sources such as email based integration.
What we did
- Setup event management solution including alert, event and incident routing
- Integrated monitoring data from SolarWinds into ServiceNow’s event management solution
- Setup and configuration of timer based alert population based on best practices
- Setup and configuration of stream based alert population based on specific customer criteria
- Tailored dashboards and reports based on client request and project needs
- Provided best practices guidance and mentorship
Value
- Ability to quickly resolve events while utilizing existing ServiceNow platform data
- Reduced MTTR by leveraging the capabilities of ServiceNow event management
- Utilization of service hierarchy to determine true impact and resolution of events
- Increased agility by leveraging incident and alerting data along with event management
- Prevented down time by utilizing email based events data which were previously ignored
