Story Writing 101 Workshop
Contact us to inquire about our Story Writing 101 Workshop
Poorly written stories can have an adverse affect on your entire ServiceNow project. Our customers are telling us that our story writing workshops have been instrumental to their success. Regardless of which company is doing your ServiceNow implementation, we recommend you to reach out to us for the proper way to write stories.
Planning & Writing
This comprehensive workshop delves into the essential components of effective planning and writing within an Agile framework. The first segment of the session introduces participants to Agile methodologies, emphasizing the crucial role of user stories in this approach. Attendees will explore the anatomy of a well-crafted story, learning how to identify and articulate key requirements. The workshop also covers the intricacies of developing
Executing & Delivering
In this part of the workshop, we build upon the foundation laid in the first part and delve into several crucial areas of user story management and project execution. This segment covers story mapping, which teaches participants how to effectively integrate user stories into project and release plans. We then explore various story types, categorizing user stories and standard requirements to enhance organization and clarity. The workshop also addresses the important aspect of relating stories, examining dependencies, blockers, containers, and groups to ensure a cohesive project structure. Participants learn about the closure process, including how to accept and close stories, complete projects, and update project plans accordingly. Additionally, the workshop provides valuable insights into story templates and resources, equipping attendees with practical tools for future use. To solidify understanding, the session concludes with a comprehensive case study walk-through, allowing participants to apply their newly acquired knowledge in a real-world context.
SUCCESS STORIES
ServiceNow APM for Global Insurance Firm
A large insurance services firm was looking to implement ServiceNow APM to support informed decision-making for enterprise architecture, cost transparency and operational analytics. Prior to the initiative, they were using Orbus for Enterprise Architecture. A strategic decision was made to retire Orbus and migrate the existing data into ServiceNow for APM. The ConfigureTek approach focused in on the central importance of a clean data model to underpin this strategic initiative. We have industry-leading experience in CMDB, delivering CSDM alignment and a toolset that supports ongoing data model integrity.
HRSD, GRC, SAM, HAM at Government Entity
A higher education Institute was looking to implement business process modernization across a wide range of functions across the university. This included HR Services, Audit and Risk Management, Asset Management and Inventory tracking as well as establishment of the organizational portfolio through service mapping. SMEs had identified significant inefficiencies and requirements around process optimization. This included needs for automation, task assignment and accountability, improved user experience and clear visibility for audit and reporting purposes.
Fortune 500 SecOps SIR and VR Implementation
This large, distributed enterprise needed to get control over their security operations. They faced dire consequences for strict regulatory non-compliance, customer reputation, as well as a mountain of security threats. The customer had multiple security platforms with no single place to gather threat intelligence or see security events. When ConfigureTek arrived on-site, the customer had 12 million open security incidents, was missing 99% of security events, and facing severe compliance penalties.
Top 5 Worldwide Bank App Portfolio Transformation
ConfigureTek was brough in by ServiceNow and the customer jointly to help with quickly meeting a compliance need within the financial sector. ConfigureTek working with ServiceNow immediately mobilized a team to perform automated discovery and mapping in a rapid format. Our approach helps companies quickly understand not only infrastructure but also applications and configurations across their enterprise. The use cases of this initial foundational project are plenty. The company was using ITSM and the Configuration Management Database (CMDB), but needed consultation on how to fully utilize the applications. The company also desired to utilize Discovery as part of the effort to shore up the CMDB and gain insight into their network configurations.
ServiceNow Platform at a Large Medical Waste Management Organization
For a major waste management and compliance company, ConfigureTek was asked to provide prescriptive guidance on maximizing ServiceNow. The company was using ITSM and the Configuration Management Database (CMDB), but needed consultation on how to fully utilize the applications. The company also desired to utilize Discovery as part of the effort to shore up the CMDB and gain insight into their network configurations.
ServiceNow roll-out at large logistics & transportation company
For a major transportation and logistics company, ConfigureTek was asked to provide consultation for maturing ITSM, the Configuration Management Database (CMDB), and Discovery services. The company desired to migrate from their existing service management platform to ServiceNow and needed to understand the process and implications of doing so. ITSM was implemented by another vendor, and a strategic plan and roadmap for the application was also a requirement.
ServiceNow foundations roll out at Healthcare org
For a large Health Care system, ConfigureTek was asked to assess the ServiceNow CMDB configuration and governance model, as well as the Asset Management process, and provide a report of our Findings and Recommendations for improvement to better align ITAM functionality with business requirements.
Large Energy Provider ServiceNow CMDB Assessment Case Study
ConfigureTek conducted the assessment of ServiceNow’s CMDB for an electricity generation & distribution company with over 6k employees and $3.5 billion in annual revenue in 3 weeks.
The project resulted with a new level of insight into the way the customer uses ServiceNow’s CMDB, specifically ways to automate operations and management of the CMDB and improve data quality. ConfigureTek also delivered a roadmap the customer can follow to bring their CMDB back in line with best practices, as well as recommendations for future improvements.
Global Bank Workflows & Process Automation
A global bank experienced significant delays, inefficiencies, and lack of control over the request and provisioning of cloud resources. The Bank had limited visibility into how cloud resources were being requested, and whether those requests aligned with corporate and configuration standards. This drove considerable challenges in controlling costs and avoiding disruptions across cloud environments. This organization needed to streamline the process around request and provisioning of cloud resources. To be successful, this streamlined approach had to factor in configuration standards for cloud environments, role-based access and approval chains, and tie-in to CMDB for cross-functional visibility.