The customer had a populated CMDB using ServiceNow discovery that was being used primarily for regulatory needs but lacked accurate business context.
The customer was preparing to build a new data center for disaster recovery (DR) reasons and wanted to build out a new production environment. To reduce the risk of the migration and to ensure no customer disruption, the 60 most critical business services were selected to be moved as first step (Phase 1). The following project tasks were created to address these challenges:
• Create service maps for the top 60 business services
• Provide Application to Infrastructure relationships reports as well as out of domain Application to Application dependencies
• Track sign-off and overall status of the service mapping process
• Provide dependency reports to plan out migration strategy effectively