Project Description
ServiceNow Event Management Implementation
Customer: Large Insurance Provider
Industry: Insurance
Size: 15,000 – 20,000 Employees
Task: Migration from CA SOI to ServiceNow
Project Duration: 4 Months
ConfigureTek was responsible for implementation of ServiceNow’s event management module at a large US based insurance provider which included a migration of events and integration sources from CA’s SOI tool into ServiceNow’s event management solution.
What we did:
- Transition from CA SOI to ServiceNow Event Management
- Integrating many different sources of information
- SNMP Traps from 10 different event sources
- Event traps from CA SOI Itself
- Integrated traps from CA Application Performance Management
- Customized event management to enable timer based alerting
- Setup and configuration of stream based alerting
- Tailored/Configured SLAs for Business Services in regards to Event Management
- Configured Assignment rules lookups using OOTB and custom methods
- Configured the integration between Event Management and Incident Management
- Dashboards & Reports: Tailored dashboarding to client needs and helped setup service topology
