The customer had manually populated their CMDB with untrusted, outdated and inaccurate data that was maintained manually. The tedious, time-consuming task to enter and/or update the relationships between Hardware infrastructure and Applications/Services was prone to errors and made event, alert and incident management for any business service very difficult to resolve.
Project tasks included:
• Implementing ServiceNow discovery for two large data centers and private cloud environment
• Deploying service mapping factory/lifecycle for rapid service mapping development
• Create service maps for critical services with monitoring through event management