CSDM & CMDB

Planing, Strategy & Execution

TECHNICAL TRACK

The technical path is ideal for technical team members who care deeply about the meta model, technical strategy and guidance.

EXECUTIVE TRACK

The executive track is ideal for individuals responsible for demonstrating measurable ROI and execution of the ServiceNow solution set.

April 20th @ 12pm ET / 3pm PT

“Configuretek is the ideal path for those who care deaply about the meta model, technical strategy and guidance utilizing servicenow technologies”

Tech Path 270-minute (4 ½ hour) session

Exec Path (approx 2 ½ hours totals)

    1. Greeting – 10 minutes
    2. ServiceNow’s CMDB, Service Mapping, and the ServiceNow Meta-model (CSDM ) – 15 minutes
    3. The top 3 CMDB challenges faced by most organizations overview – 15 minutes
    4. CSDM Challenges – what do most clients tell us – up to 30 minutes (expect discussion)
    5. BREAK for Tech/Exec Breakout- 5 minutes
    1. CSDM – beyond the advertised benefits – 20 minutes
    2. Technical Overview of Top CMDB Challenges and Best Practices – 45 minutes
    3. Roles & Responsibilities – 15 minutes
    4. Make Governance easy – driving CMDB and CSDM Engagement – 20 minutes
    5. Clean Slate Approach – 20 minutes
    6. BREAK – 5 minutes
    7. Rehabilitation Approach – 20 minutes
    8. Get a CLUE – 15 minutes
    9. How does an accurate CMDB and viable CSDM meta-model benefit the full ServiceNow platform? – 20 minutes Q&A and Conclusion – 30 minutes
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    1. Business Value of a Service Strategy – 15 minutes
    2. Peer roundtable and moderated discussions – 15 minutes
    3. Why most C-Level initiative are impacted by CSDM and CMDB – 15 minutes
    4. Ensuring that CMDB Investment create amazing returns – 15 minutes
    5. Q&A and Conclusions
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