This interview was conducted at ServiceNow’s Knowledge18 Conference in Las Vegas by IT Chronicles, an IT marketing and promotional media corporation. The interview was conducted to discuss ConfigureTek’s perspectives on the criticality of the CMDB to all ServiceNow customers as well as discussing what new perspectives we bring to configuration management. IT Chronicles conducts these interviews with many IT organizations and their representatives to provide our customers with thought leadership in IT support, governance, and overall solution implementation.