CMDB Health Check2017-10-12T10:08:32-04:00

CMDB Health Check

ConfigureTek’s CMDB Health Check provides an evaluation of your current ServiceNow CMDB implementation to ensure maximum value.  The assessment is based on industry recommended practices for implementation of your CMDB and overall Configuration Management System (CMS) to support the ServiceNow IT Operations Management modules, in particular event management.  The result of the assessment provides you with the next steps as well as an implementation plan to improve usage of the ServiceNow platform and enhance business support from the IT management organization.


  • One day workshop focused on the current ServiceNow CMDB platform
  • Led by an experienced ServiceNow Solutions Architect to review current state and future objectives to reach value based outcomes
  • Examines CMDB technologies, processes, and organizational support focused on CMS and Event Management
  • Incorporates pain points of current implementation and desired features and functionalities not currently in use
  • Evaluates current discovery and service mapping to ensure optimum support for CMDB modules, with a focus on event management and orchestration
  • Provides recommendations and an implementation timeline as next steps to improve CMDB support of the business.

Business value

  • Provides strategic vision to enhance use of the ServiceNow CMDB products
  • Enhance configuration management and operational support to:
    • Reduce costs by consolidating CMDB products in use
    • Avoid costs of bridge calls when outages occur by enhancing root cause analysis
    • Restore service for critical applications and business services in shorter timeframe
    • Minimize risk to compliance audits by enhancing visibility
    • Ensure customer and internal employee satisfaction in use of business and mission critical applications
  • Delivers a time-line and project plan to achieve desired outcomes with a focus on time to value
  • Presentation summarizing assessment, objectives, value based outcomes, and prioritized recommendations
  • Implementation plan including a time line to enhance CMDB capabilities for IT and the business
  • Sample deliverables below:

  • Workshop delivered in one day
  • Assessment of current CMDB and Event Management platform
  • Review of pain points and desired features & functionalities
  • Discussion with workshop sponsor as well as IT Operations, Configuration Management, Infrastructure Management (server, network), application support teams
  • Recommendations presentation


  • Workshop planning meeting – review of questionnaire, agenda, objectives, outcomes
  • Kickoff meeting with sponsor and attendees inclusive of:
    • IT Operations Center
    • Infrastructure (server, network, storage) monitoring and management
    • Configuration management
    • Application support
  • Sessions with teams above to understand current state and to-be state, and then develop implementation strategy
  • Presentation of prioritized recommendations and implementation plan

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CMDB Health Check2020-11-17T11:14:15-05:00

CMDB Health Check

We conduct a pre-flight checklist as part of all of our engagements to ensure maximum ROI from your investments across Security, Business, Financials, and more. 


Having successfully delivered hundreds of enterprise grade engagements over the past decade, we have developed expertise in the areas of CMDB design. Reach out to us if you’d like for us to provide input and direction over a short conference call at no charge to you.  Your organization is missing out on incredible value if you haven’t mapped your critical business services and applications. Empower IT Operations, Security and IT Service Management teams to clearly visualize the upstream and downstream relationships making up your business-critical services. Using ConfigureTek’s proven implementation approach, you can enable your teams to make informed decisions based on proactive impact analysis.


• Discuss and understand your current CMDB strategy
• Quick review of challenges and problem areas 
• Discussion around existing and planned integrations to drive value 
• Review of integrations that are populating data into your CMDB
Review of value being provided by your CMDB to other consumers of this data


Service Mapping Factory & Rapid Mapping | CMDB and Service Mapping Assessments | Purchase ServiceNow Service Mapping |
Custom/Specialized Consulting (incl. Process) | Service Mapping & Discovery Staff Aug

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