ITOM Expert – ServiceNow

ConfigureTek is looking for ServiceNow ITOM Experts who have strong verbal, written, public speaking and interpersonal skills. The ideal candidate will have at least 5 years of IT software consulting experience with 3-5 years’ experience supporting or implementing ServiceNow products.  We prefer candidates who have expertise in other areas that compliment ITOM expertise such as ITBM, SecOps, GRC or SAM.

Full Time or Contract. Remote is ok.  

Qualifications

  • Strong verbal, written and interpersonal communication skills

  • Proven expertise in implementing ITOM

  • Certifications in the areas of ITOM, SecOps, GRC, ITBM or SAM

  • Expertise with CMDB and ITIL

 
Job Duties
  • Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
  • Conduct workshops with clients to articulate the value of the solution
  • Develop custom software solutions as required through scripting and software development
  • Prepare technical documentation as specified in customer contracts and as internally required
  • Support the development and growth of the services delivered by ConfigureTek
  • Setup and configuration of customized probes, sensors and patterns
  • Ability to setup, configure and code custom integrations using ServiceNow APIs 
  • Proven ability to perform application mapping and strong understanding of the mapping process
  • Ability to setup and configure impact analysis for what-if scenarios
About ConfigureTek
 
We specialize in Software Implementations and Professional Services Delivery using software products and solutions from ServiceNow.  ConfigureTek is a certified partner of ServiceNow with a focus on ITOM solutions as well as implementation services for ServiceNow’s ITSM and ITBM products.  Our unique packaged services are designed to empower IT operations teams with the efficiency, stability and top performance in the delivery of business services.