ServiceNow Associate Consultant

  • Eastern USA / Canada based with preferences for Atlanta and Toronto areas.
  • Full-time

Company Description

ConfigureTek

We specialize in Software Implementations and Professional Services Delivery using software products and solutions from ServiceNow.  ConfigureTek is a certified partner of ServiceNow with a focus on IT Operations Management (ITOM) solutions as well as implementation services for ServiceNow’s ITSM and ITBM products.  Our unique packaged services are designed to empower IT operations teams with the efficiency, stability and top performance in the delivery of business services.  Further background on ConfigureTek:

 

  • Proven implementation success with numerous fortune 500 clients as well as commercial companies
  • 100s of successful projects across numerous industries
  • Certified and experienced consultants and thought leaders
  • Emphasis on industry recommended practices, strategic guidance, and value based outcomes
  • Supporting clients across North America
  • Unique offerings such as quick-starts, accelerators for event and change management, and service mapping factory

Job Description

ConfigureTek is seeking an experienced software consultant or software developer to become a part of our fast-growing professional services business.  Primary role for this position is the delivery of consulting services for our customers as well as enhancing and growing service delivery capabilities within our company.  Our intent is to the be the preferred partner for the ServiceNow ITOM solution as well as having expertise in the ITSM products.

Ideal candidate will have at least 2 years of IT software experience with 1-2 years’ experience administering, supporting or implementing ServiceNow products.  The successful candidate will have experience in IT software with background in software consulting or development.  This role is an ITOM Associate Consultant who will be enabled to deliver customer services and support growth of the services business at ConfigureTek.

Job duties:

  • Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
  • Develop custom software solutions as required through scripting and software development
  • Prepare technical documentation as specified in customer contracts and as internally required
  • Support the development and growth of the services delivered by ConfigureTek
  • Deliver projects on customer premise or remotely as required. Most engagements are remote.
  • Enhance customer knowledge in IT Operations Management with ITIL v3 framework
  • Excellent verbal and written communication skills required.

Qualifications

  • Expertise and experience with ServiceNow products are required
  • ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is a real plus
  • Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred
  • At least 2 years in a consulting or software development position, delivering software implementation engagements
  • Experience in multiple application architectures and supporting technologies
  • Expertise with scripting languages such as PERL, JavaScript, Python, or Shell
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
  • Knowledge and/or experience working with Operating Systems (Linux, Windows)
  • Knowledge of networking concepts such as IP Addressing, Firewalls, ports
  • Knowledge of relational databases (MySQL, MSSQL, Oracle)
  • Excellent communications skills required, verbal as well as written
  • Must have legal authorization to work in the US. We do NOT sponsor any visas
  • Bachelor of Science degree in Computer Science or related degree is required

Additional Information

Role: Associate Consultant

Location: Eastern USA/Canada based with preferences for Atlanta and Toronto areas

Job Status: Full-Time

Start Date: ASAP

Mode of interview: Telephone/Face to Face

Salary: Negotiable

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