SAM / HAM Expert
ServiceNow

JOB OVERVIEW (Full Time or Contract. Remote is ok)

ConfigureTek is looking for ServiceNow SAM and HAM Experts who have strong verbal, written, public speaking and interpersonal skills. The ideal candidate will have at least 5 years of IT software consulting experience with 3-5 years’ experience supporting or implementing ServiceNow products.  We prefer candidates who have expertise in other areas that compliment SAM and HAM expertise such as ITBM, SecOps, GRC and ITOM.

JOB DUTIES

  • Implementation of SAM Pro and HAM for our enterprise clients
  • Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the Software Asset Management based products (discovery, service mapping, configuration management, event management)
  • Conduct workshops with clients to articulate the value of the solution
  • Develop custom software solutions as required through scripting and software development
  • Prepare technical documentation as specified in customer contracts and as internally required
  • Support the development and growth of the services delivered by ConfigureTek
  • Ability to setup, configure and code custom integrations using ServiceNow APIs 
  • Expertise with SAM process design and publisher onboarding
  • Integration expertise with SCCM and IBM BigFix
  • Specilization with SAM configuration of groups, roles, reclamation, notifications and forms 
  • Expertise in Software License Compliance

QUALIFICATIONS

  • Strong verbal, written and interpersonal communication skills
  • Proven expertise in implementing SAM and/or HAM
  • Certifications in the areas of ITOM, SecOps, GRC, ITBM or SAM
  • Expertise with CMDB and ITIL

ABOUT US

ConfigureTek is a premier ServiceNow partner in North America and is known for establishing strong foundations and delivering amazing outcomes.