ServiceNow Associate Consultant

  • Eastern USA / Canada based with preferences for Indianapolis, IN
  • Full-time

Company Description

ConfigureTek

We specialize in Software Implementations and Professional Services Delivery using software products and solutions from ServiceNow.  ConfigureTek is a certified partner of ServiceNow with a focus on IT Operations Management (ITOM) solutions as well as implementation services for ServiceNow’s ITSM and ITBM products.  Our unique packaged services are designed to empower IT operations teams with the efficiency, stability and top performance in the delivery of business services.  Further background on ConfigureTek:

  • Proven implementation success with numerous fortune 500 clients as well as commercial companies
  • 100s of successful projects across numerous industries
  • Certified and experienced consultants and thought leaders
  • Emphasis on industry recommended practices, strategic guidance, and value based outcomes
  • Supporting clients across North America
  • Unique offerings such as quick-starts, accelerators for event and change management, and service mapping factory

Job Description

ConfigureTek is seeking candidates who have top notch communication skills matched with well rounded technical skills that spans the areas of systems administration, expertise in linux/unix, expertise in scripting, strong knowledge of networking and firewalls and knowledge or exposure to general app development.  We are looking for candidates to become a part of our fast-growing professional services business.  Primary role for this position is the delivery of consulting services for our customers as well as enhancing and growing service delivery capabilities within our company.  Our intent is to the be the preferred partner for the ServiceNow ITOM solution as well as having expertise in the ITSM products.

Job duties:

  • Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
  • Develop custom software solutions as required through scripting and software development
  • Prepare technical documentation as specified in customer contracts and as internally required
  • Support the development and growth of the services delivered by ConfigureTek
  • Deliver projects on customer premise or remotely as required. Most engagements are remote.
  • Enhance customer knowledge in IT Operations Management with ITIL v3 framework
  • Excellent verbal and written communication skills required.

Qualifications

  • Expertise and experience with ServiceNow products are preferred
  • Proficient in public speaking and delivering professional presentations
  • Strong communication and articulation abilities both verbal and written
  • Ability to perform scripting and exposure to development projects
  • Expertise with scripting languages such as PERL, JavaScript, Python, or Shell
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
  • Knowledge of networking, security, firewalls, load balancers, switches and routers
  • General understanding of Auto discovery, service mapping, and configuration management (CMDB) is a real plus
  • Knowledge and/or experience working with Operating Systems (Linux, Windows)
  • Knowledge of networking concepts such as IP Addressing, Firewalls, ports
  • Knowledge of relational databases (MySQL, MSSQL, Oracle)
  • Expertise and experience with ServiceNow products are required
  • ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is a real plus
  • Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred
  • Bachelor of Science degree in Computer Science or related degree is required

Additional Information

Role: Associate Consultant

Location: Eastern USA/Canada based with preferences for Indianapolis, IN area

Job Status: Full-Time

Start Date: ASAP

Mode of interview: Telephone/Face to Face

Salary: Negotiable