- Alignment of CMDB operations to operational goals and business use cases
- Solution architecture and integrations
- Data model, configurations and customizations
- Errors, inconsistencies and/or inefficiencies
- Planned roadmap for CMDB maturity
- Document outlining CMDB findings from the assessment
- Presentation of CMDB findings from the assessment
- Evaluate build of models, asset records and links to configuration items within the CMDB
- Review the usage of CMDB data across ServiceNow modules
- Review existing Asset Management processes
- Review internal CMDB data identification and reconciliation processes
- Provide recommendations on CMDB design and data model
- Provide recommendations on managing data flow into and within the CMDB
How long does the assessment take?
Just 1-10 weeks.
Q: Who benefits from this solution?
A: The entire IT department will benefit from this ServiceNow-based solution.
Q: Who performs the work?
A: One of our certified ServiceNow experts.