ITOM Project with focus on MOM and Event Correlation 2018-08-23T13:29:08+00:00

Project Description

A single pane of glass for event management in a large telecommunications company

Customer: A leading provider of technology-driven communication solutions
Industry: 
Telecommunications
Size: 10,001+ employees
Task: OMi Instrumentation
Duration of the project: 8 weeks

Why HP BSM?

The large telecommunications company chose ConfigureTek to provide a single pane of glass environment. This gave them value in that all events, regardless of source, have a central format. It also eases the strain of operations as they move from many consoles to one. This facilitates the creation of multi-functional tools that can be utilized to remediate common problems regardless of source.

Project Overview

Recently, the ConfigureTek team worked with the IT Operations team of a large telecommunications company. They were tasked with the challenge of creating a single pane of glass for event management. The company already had multiple monitoring solutions and the main goal was to create an integration with Microsoft System Center Operations Management. ConfigureTek completed the project in 8 weeks.

ConfigureTek’s Approach

By utilizing our expertise with quick-start solutions implementations in large organizations, ConfigureTek identified the event sources available at the organization and integrated the source. This provided the client with the single pane of glass approach. This methodology also allows the client to future proof itself against new or existing event sources by following three easy steps:

  • Identify event source
  • Build robust integration point to event source
  • Ensure completeness of integration point

Results

  • Simplified event management
  • Implementation of Topology-Based Event Correlation based on integration of Run Time Service Model (RTSM) to existing CMS
  • Opportunity to create powerful tools for operator remediation
  • Reduced Mean Time to Resolution of event storms