ServiceNow Event Management Implementation2018-08-21T16:11:07+00:00

Project Description

ServiceNow Event Management Implementation

Customer: Large Insurance Provider

Industry: Insurance

Size: 15,000 – 20,000 Employees

Task: Migration from CA SOI to ServiceNow

Project Duration: 4 Months

ConfigureTek was responsible for implementation of ServiceNow’s event management module at a large US based insurance provider which included a migration of events and integration sources from CA’s SOI tool into ServiceNow’s event management solution.

What we did: 

  • Transition from CA SOI to ServiceNow Event Management
  • Integrating many different sources of information
    • SNMP Traps from 10 different event sources
    • Event traps from CA SOI Itself
    • Integrated traps from CA Application Performance Management
  • Customized event management to enable timer based alerting
  • Setup and configuration of stream based alerting
  • Tailored/Configured SLAs for Business Services in regards to Event Management
  • Configured Assignment rules lookups using OOTB and custom methods
  • Configured the integration between Event Management and Incident Management
  • Dashboards & Reports: Tailored dashboarding to client needs and helped setup service topology

Results:

  • Reduced MTTR by utilizing the newly implemented automation and integrations
  • Improved ability to perform impact analysis while utilizing the service topology
  • Improved resolution efficiency as a result of the auto routing implementation
  • Instant event source visibility into more than ten integraiton sources
  • Instant utilization of pre-existing and future data residing within CA SOI