Take Control and Be the ITAM Boss

Imagine if employees can’t effectively identify IT problems. Woah! That’s quite a loaded statement and definitely not an effective way to manage Information Technology within an organization. Companies that value great ideas, who share and execute them amongst the business prove most resourceful and proactive. Let’s take a more granular focus of this strategy now [...]

By | 2017-06-28T11:21:33+00:00 July 3rd, 2017|Articles|0 Comments

Closing the Gaps through Automated Discovery

Closing the gaps and putting reliable data at your fingertips are essential for any organization to have successful IT Service and Operations Management. Let’s face it, IT Managers don’t have the tools they need to do their job as effectively as possible. They’re usually armed with inaccurate data from the CMDB: definitely something we hear [...]

By | 2017-06-28T15:20:10+00:00 June 28th, 2017|Articles|0 Comments

Don’t get left behind—ServiceNow upgrades will positively impact your business

With ServiceNow’s new release, Jakarta, right around the corner, we’re sharing some insight  into a facet of Istanbul for all the customers who are still on Geneva or Helsinki instances. Istanbul includes a number of new features in the IT Operations Management space and we want to make sure you understand the positive impact upgrading [...]

By | 2017-06-27T12:56:24+00:00 June 27th, 2017|Articles|0 Comments

Service Mapping 101 – Back to Basics

Service maps enable IT organizations to identify dependencies between SLAs, OLAs, technologies, customers, and the impact to the service delivery. Knowing who delivers a service and who consumes it are critical. Proper implementation and maintenance of this process will ensure the availability of reliable data. When most organizations take on a sizable project mapping out [...]

By | 2017-06-02T01:05:42+00:00 June 3rd, 2016|Articles|0 Comments

Best Practices for migration from HP DDMi to UDi

Smooth migration from DDMi to UDi  in a large government organization Customer: Large Government Organization in North America Industry: Public Government Size: 10,001+ employees Task: Upgrade DDMi to UDi Project Overview ConfigureTek recently guided a large municipal client in upgrading their discovery tools for hardware and software. The project’s focus was to update 30,000 HP [...]

By | 2017-06-02T01:05:42+00:00 April 22nd, 2016|Articles|0 Comments

High visibility for change management

Customer: A diversified banking company Industry: Banking/Finance Size: 10,001+ employees Task: Implementation and configuration of Release Control in multiple environments Duration of the project: 10 weeks Project Overview ConfigureTek has helped the service management team of a large banking company with implementation and configuration of release control in a heterogeneous environment. The customer had a [...]

By | 2017-06-02T01:05:42+00:00 April 22nd, 2016|Articles|0 Comments

Automatic Discovery and CMDB Project

Customer: the world’s sixth-largest pharmaceutical company Industry: pharmaceutical Size: 10,001+ employees Task: discover up to 15,000 servers globally and map 100 applications Duration of the project: 6 months Project Overview Recently, ConfigureTek worked with the IT Software Support team of a large pharmaceutical company. ConfigureTek was tasked with the challenge of creating true heterogeneous visibility [...]

By | 2017-06-02T01:05:44+00:00 April 3rd, 2016|Articles, Recent Projects|0 Comments